Save Water, Waste Paper

I received my water bill last night. And my water bill. Both the fresh water and flushing water bills, each mailed in a separate envelope, enclosed two A4 size circulars - one in Chinese (I don't know what it's about, but it didn't look important so I put it out for recycling) and one containing the Water Supplies Department's performance pledges for 2007/2008. On the front of the latter in large letters were the words:

"Save Water for the Future
Every Drop Counts"

I have a suggestion for the Water Supplies Department (a branch of the Hong Kong Government):

"Save Trees
Every Sheet of Paper Counts"

Not to mention:

"Save Taxpayers' Money
Every Cent Counts"

Even electricity company CLP, hardly a model of environmental rectitude (in fact one of Hong Kong's biggest polluters) offers electronic billing as an alternative to paper. The WSD plans to introduce this in stages, but only starting in 2009. Meanwhile it is sending out 7.2 million water bills a year on paper (complete with unwanted and unnecessarily duplicated enclosures).

So, here are some suggested performance pledges for 2008/2009 for the Water Department

1. Send out each year's performance pledges to customers during that year, not almost a year later. In 2008 we should be reading about your 2007 achievements, not those of 2006.
2. Combine fresh and flush water billing to save paper.
3. If this is not possible, at least send the two bills out in the same envelope to save on paper and postage.
4. Speed up the introduction of electronic billing as an alternative to paper billing.

Making It Better:

Water Aid