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Kamis, 12 Desember 2013

Don't Bank on Timeliness

This morning I received two emails from Standard Chartered Bank informing me that two payment transactions I set up online had failed (because I accidentally set the wrong "pay from" account) - on 25 November!  Did it really take them 3 weeks to notice?  The email might have been helpful on the day, but by this stage I had long ago noticed it on my last statement and rectified the matter already.  Is this their idea of real-time banking?!

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